Returns & Refunds

If a piece is not right, you may return it. We would rather put that plainly than bury it.

Your right to cancel

You have 14 days from the day your order arrives to tell us you would like to return it, and no reason is needed. Customers in the EU and the UK have this right in law; we extend the same terms to everyone.

Tell us by email at rsvfashionjewels@gmail.com, through the message box on your order page, or on WhatsApp, quoting your order reference. Then send the piece back within 14 days of telling us.

Condition

Please return the piece unworn and in its original packaging. You may examine it as you would in a shop; a piece that has been worn out, damaged or altered cannot be refunded.

What cannot be returned

• Pierced earrings, for hygiene reasons
• Pieces made or altered to your own specification
• Items damaged by normal wear, accident or misuse

Return postage

Return postage is paid by you, unless the piece arrived faulty or we sent the wrong item - in which case we cover it and refund what you paid to send it back. Please use a tracked service: until it reaches us, the parcel is your responsibility.

Your refund

We refund within 14 days of receiving the piece back, by the same route you paid. We refund the price of the item and the original standard shipping. Return postage is not refunded unless the piece was faulty.

If something arrives damaged

Send us a photograph within 48 hours of delivery — you can attach it straight to a message on your order page. We will replace the piece or refund it in full, including all postage, and we will not ask you to pay to send it back.

Import duty on returns

If you paid import duty or VAT when the parcel arrived, you can usually reclaim that from your own customs authority once the piece has been returned. We cannot reclaim it for you, but we will supply any paperwork you need.